HProxy says it answers support chats in 39 seconds

German proxy provider HProxy says its live support typically replies in 39 seconds, with nearly 9 in 10 new chats answered within 3 minutes across nights and weekends. The company is publishing the figures to let buyers compare support performance in a market where many providers promise speed but few share numbers.

Why it matters: - Proxy users often work on time-sensitive tasks like price checks, website testing and public data collection. - Delayed support can stop those jobs overnight, especially for customers in different time zones. - HProxy is using published response-time data to position support as a measurable buying factor, not a vague promise.

What happened: - HProxy, a German proxy provider based in Herford, said it typically answers live support chats in 39 seconds. - The company said nearly 9 in 10 new chats received a first reply within 3 minutes during the two weeks from October 19 to November 2, 2026. - HProxy said response times stayed fast across time periods, with a typical first reply of 39 seconds by day, 40 seconds at night and 34 seconds on weekends. - A customer who asked at 2:56 a.m. Berlin time on October 31 about creating thousands of proxy lines at once received a first answer 45 seconds later. - The customer replied "ok lovely" less than three minutes after the first message.

The details: - HProxy said live chat is available on every page of hproxy.com, and customers can start a chat at any hour. - An automatic message confirms receipt within seconds, but HProxy said those messages do not count as support answers. - HProxy said about 1 in 4 support messages arrives at night, Berlin time. - The company said a message sent at 3 a.m. in Germany often comes from a customer in the middle of the working day in Asia. - Support works without requiring an account. - Support checks earlier messages and the customer’s order before replying so customers do not have to repeat themselves. - Support explains residential proxies in plain language, including when to use rotating or fixed addresses and how to target a country or city. - Support first asks what the proxy is for, because the use case determines the right product. - When a customer reports a problem, support asks for the exact proxy line and the website involved, tests that line from HProxy’s own server and replies with the test result. - Customers who leave the page receive an email when the reply arrives. - Customers can also reach support by email, Discord and the HProxy bot on Telegram. - HProxy said support can answer in more than 20 languages. - In the last two months, replies went out in at least 15 languages, including Chinese, German, Russian, Hindi, Portuguese, Vietnamese, Spanish, French, Turkish and Bengali. - Public reviews include comments that support is "always quick to help" and "very helpful and patient service." - HProxy is listed on G2, Capterra, SourceForge and Product Hunt.

Between the lines: - HProxy said it reviewed 101 proxy sellers’ websites on November 2, 2026, and could read 83 of them. - About half of the readable sites promised 24/7 support, but only a handful named a reply time. - The named response claims ranged from a few minutes to 24 hours. - HProxy is trying to separate itself from competitors by publishing measured response times, the time period covered and the method used. - The company said its customers are global, so fast overnight support can matter as much as daytime support. - Support in multiple languages likely helps HProxy serve buyers outside Germany without slowing response times.

What's next: - HProxy said it will keep publishing support performance numbers so buyers can compare providers. - The company also said the same support team covers every product and every order size, from a single gigabyte to large-volume orders. - HProxy continues to offer residential proxies from $0.44 per GB at volume, ISP proxies from $0.65 per GB, mobile proxies from $1.50 per GB and datacenter proxies from $0.10 per IP. - The company also runs free tools for proxy users, including a verified free proxy list, a proxy checker and an IP lookup. - HProxy said those tools require no account. - HProxy said it is operated by Obsidian UG (haftungsbeschränkt), a German company registered with the local court of Bad Oeynhausen under HRB 20982. - The company’s public imprint lists Leopoldstr. 2-8, 32051 Herford, Germany, and the company imprint states that HProxy follows German and EU law, including EU data protection rules.

The bottom line: - HProxy is making support speed part of its product pitch, and the numbers it published put its response times in the sub-minute range. For proxy buyers, that turns support from a vague promise into something they can compare.